Robert Half · 3 days ago
Field Technical Support Engineer
Louisville, KY
Full-time
Hybrid
Entry, Mid Level
$27/hr - $31/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Field Technical Support Engineer to provide hands-on support for desktop systems, printers, and mobile devices, ensuring optimal functionality across hardware and software platforms.
ConsultingHuman ResourcesRecruitingSecurity
No H1B
Responsibilities
Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately
Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards
Prepare and deploy devices for new employees, including imaging and setup of workstations
Perform updates, patches, and routine maintenance for operating systems and core applications
Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues
Maintain accurate documentation of technical issues, resolutions, and inventory records
Offer attentive and approachable technical support to users with varying levels of expertise
Assist with backups, security configurations, and preventive maintenance tasks
Travel as needed to remote worksites to provide technical support and set up equipment
Support technology improvements and collaborate on system upgrades with IT leadership
Qualification
Required
Provide hands-on support for desktop systems, printers, and mobile devices
Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately
Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards
Prepare and deploy devices for new employees, including imaging and setup of workstations
Perform updates, patches, and routine maintenance for operating systems and core applications
Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues
Maintain accurate documentation of technical issues, resolutions, and inventory records
Offer attentive and approachable technical support to users with varying levels of expertise
Assist with backups, security configurations, and preventive maintenance tasks
Travel as needed to remote worksites to provide technical support and set up equipment
Support technology improvements and collaborate on system upgrades with IT leadership
Proficiency in managing desktop hardware, including Dell workstations and label or network printers
Experience with Windows 10 and Windows Server 2019 environments
Ability to handle mobile device management, including setup and troubleshooting
Familiarity with Active Directory and workstation imaging processes
Basic understanding of IP protocols and network troubleshooting
Strong problem-solving skills and attention to detail
Capacity to travel for work, including extended trips as required
Excellent communication skills for providing user support and creating documentation
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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