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CBTS · 1 day ago

Director of Graphic Design

Burbank, CA

Contract

Onsite

Director/Executive

8+ years exp

CBTS is seeking a Senior Design Researcher to champion user-centered research and design practices for internal web-based applications. This role involves uncovering user needs, synthesizing insights, and guiding the design of intuitive experiences that simplify complex business workflows.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

Responsibilities

Strategy & Leadership: This role is responsible for shaping a clear research vision for products and prioritizing research opportunities that align with business goals. It will champion a research-driven culture by fostering a department-wide understanding of user needs and promoting best practices in research. Additionally, the role will mentor and coach team members, providing guidance and support to strengthen capabilities and drive impact

Research Planning & Execution: The Sr. Design Researcher will plan and conduct interviews, workshops, and usability testing with the end user community to identify explicit and latent pain points and opportunities. They will facilitate these sessions in conjunction with UI/UX Designers, Technical Product Owners and Business Analysts

Analysis & Communication: They will help the team synthesize findings into actionable insights and create impactful artifacts such as visualized research outputs in formats like user journey maps, personas/archetypes. They will deliver clear, compelling presentations of findings to diverse audiences and collaborate closely with the design team to translate complex business rules, licensing data, and forecasting logic into intuitive, user-friendly designs

Facilitation, Collaboration & Advocacy: This role will coach the team into advocating for the end user throughout the iterative design and development processes. They will collaborate with the Functional Team (UX Team, Technical Product Owners, Business Analysts) and Technical Delivery Team (Scrum Master, Engineers) to ensure insights are incorporated into the design, user stories, and the end product

Qualification

User InterviewsQuantitative MeasurementDesign Thinking CertificationEnterprise Product DesignMentoringSoftware DesignMedia & EntertainmentSales PlanningBranding

Required

Proven experience with User Interviews: 8+ years of experience; Ability to elicit pain points and requirements from users

Experience with Quantitative Measurement: 8+ years of experience; Expertise in capturing and developing data around user behaviors that can be used to inform system design

Ability to mentor and coach team members: 5+ years of experience; Ability to train and coach colleagues in adopting a more user-centric mindset