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Trustco Bank · 18 hours ago

Branch Manager - Albany County

Albany, NY

Part-time

Onsite

Mid, Senior Level

$55K/yr - $100K/yr

Trustco Bank is committed to fostering a supportive and inclusive workplace where employees can grow their careers. The Branch Manager will oversee daily operations, lead a team, and drive growth through new business development and exceptional customer service.

BankingCommercialFinancial Services

Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence

Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals

Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture

Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers

Conduct staff training, regular team meetings, and performance reviews

Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth

Originate residential, home equity, and installment loans

Ensure compliance with all bank policies, procedures, and security protocols

Handle complex customer requests and resolve escalated issues in person or by phone

Approve significant transactions such as large check cashing, bank checks, and general ledger tickets

Maintain branch appearance and uphold operational performance standards

Report regularly to senior management on branch performance, opportunities, and challenges

Qualification

Supervisory experienceCustomer service experienceBanking experienceOrganizational skillsWillingness to learnBilingualVerbal communicationInterpersonal skillsTeam collaboration