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Qnity · 15 hours ago

Business Process Consultant

Wilmington, DE

Full-time

Onsite

Senior Level

5+ years exp

Qnity is a global leader in materials and solutions for advanced electronics and high-tech industries, seeking a dynamic Business Process Consultant to join their Enablement Team. This role focuses on supporting Order-to-Cash operations and enhancing customer experience through process optimization and training.

AerospaceAutomotiveConsumer ElectronicsHealth CareTelecommunications

Responsibilities

Problem Resolution: Tackle transactional and operational challenges in SAP systems by providing expert troubleshooting and escalation support for unresolved issues. Collaborate with Continuous Improvement Subject Matter Experts and IT Business Process Owners to ensure timely resolution

ERP Integration: Champion the journey towards ERP integration and harmonization across various systems, ensuring seamless operations

E-commerce Operations: Oversee daily E-commerce solutions (EDI & EDI Cloud, Order Capture, Portals, API). This includes verifying transmissions, ensuring compliance, conducting root cause analysis, and providing end-user support

System Expertise: Utilize your deep knowledge of order-to-cash management to assist CX professionals in maximizing the value from SAP and other ERP platforms. You will have a pivotal role in the handling of invoicing, pricing, adjustments, reporting, complaint management, and delivery execution

Process Enhancement: Collaborate with Customer Experience and Run & Maintain leaders to gather requirements and address queries, ensuring alignment with business objectives

Continuous Improvement: Drive process and system enhancements while working alongside the Global Learning Leader to craft and deliver targeted training for the Customer Experience team

Regional Best Practices: Identify and advocate for the adoption of best regional practices, training programs, and change management opportunities in collaboration with Continuous Improvement teams and leadership

Qualification

SAPE-commerce OperationsAnalytical ThinkingEDI InterfacesProject ManagementCustomer ExperienceMiddleware MapsMultiple LanguagesProblem SolvingCommunication

Required

Proven experience or training in project management principles and methodologies

Strong analytical thinking, problem-solving ability, and sound decision-making skills

Resilience and exceptional communication are key to success in this role

Comprehensive understanding of SAP architecture and its functionalities

A proactive approach to identifying, developing, and institutionalizing best practices that meet evolving customer and business needs

A demonstrated capability to manage multiple priorities, adapt to changing demands, and thrive in a fast-paced environment

Proficient in multiple languages with the ability to effectively engage with a diverse range of stakeholders

A Bachelor's degree or equivalent professional experience

5 – 10 years of experience working with various EDI interfaces and PI/PO, along with a strong understanding of Customer Experience roles and OTC processes

Familiarity with middleware maps and guidance necessary for implementing e-commerce solutions within SAP systems