HireTalent - Staffing & Recruiting Firm · 1 day ago
Information Technology Help Desk
Louisville, KY
Contract
Hybrid
Entry Level
1+ years expHireTalent is a staffing and recruiting firm seeking an IT Help Desk professional. The role involves providing Level 1 technical and operational support for inbound events while ensuring excellent customer service to over 4000 stores.
DeliveryHuman ResourcesStaffing Agency
Hiring Manager
Glen Godfrey
Responsibilities
Handles Level 1 inbound calls/chats and accurately logs interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Qualification
Required
Some College preferred or equivalent experience
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem-solving ability
Beginner understanding of computer concepts (PC fundamentals, operating systems)
Ability to type 30 words per minute
Preferred
A+, CCNA, or Net + Certifications
Preferred customer service experience (1-2 years)
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase