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State Employees Credit Union of New Mexico · 1 month ago

Learning & Development (L&D) Instructor (Level I or Level II)

811 Saint Michaels Drive, Santa Fe, NM, USA

Full-time

Onsite

Entry, Mid Level

$20.77/hr - $29.17/hr

State Employees Credit Union of New Mexico is expanding its Learning & Development team and is looking for a Learning & Development (L&D) Instructor at either Level I or Level II. The role involves supporting the training lifecycle, enhancing employee engagement, and improving performance outcomes within the organization.

Financial ServicesHealth Care

Responsibilities

Create a positive, professional learning environment that reflects State ECU standards and values

Deliver engaging training in group and individual settings using effective facilitation methods

Support training needs assessments and help implement learning strategies that improve performance

Partner with leaders and SMEs to identify skill gaps and develop learning solutions aligned to business needs

Use a variety of methodologies, tools, and practices (in-person, virtual, and eLearning) to maximize training effectiveness

Manage priorities, deadlines, and quality-delivering high-value training within budget and time expectations

Lead small-scale learning initiatives and continuous improvement efforts with limited supervision

Own broader end-to-end program design and refinement across the credit union, supporting strategic initiatives

Apply advanced knowledge of financial-industry compliance training requirements (e.g., BSA/Privacy/Patriot Act, NCUA, and related laws/policies)

Mentor Instructor I team members, including supporting OJT components and progress reporting to the L&D Manager

Qualification

Training developmentMicrosoft OfficeFacilitation methodsLearning Management SystemSystematic training approachesAdvanced training certificationsCommunication skillsOrganizational skillsCollaboration skills

Required

Demonstrated ability to develop and/or deliver training across the training lifecycle

Working knowledge of systematic training approaches (e.g., ADDIE or similar)

Excellent written and verbal communication skills for both small and large audiences

Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint)

Highly organized with attention to detail and quality

Experienced with an LMS and/or creating or delivering virtual/eLearning content (e.g., Zoom, Rise, Storyline, Articulate, or similar)

Collaborative, inclusive approach-able to engage diverse audiences and build trust

Education or experience equivalent to a Bachelor's degree in education, organizational development, or a similar field plus progressively responsible experience in corporate training environment