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Everway · 1 week ago

Account Executive (West)

United States

Full-time

Onsite

Mid Level

Everway is a company focused on leading the world in Neurotechnology software, aiming to transform communication and understanding. The Account Executive will drive growth by managing existing customer relationships, focusing on upselling and cross-selling opportunities while ensuring customer retention.

EducationSoftware

Comp. & Benefits

Responsibilities

Own the expansion and upsell of a defined book of business by identifying opportunities to expand implementation of existing and new products

Create reference-worthy peer relationships deep and wide within assigned accounts via multithreading, by cementing customer retention while developing relationships with buying teams including key decision makers (“C” level personas)

Focus on moving customers from single product to multi-product contracts, which both improves ARR and reduces churn risk

Execute independent prospecting activities with an existing book of business as required to maintain a total pipeline of opportunities at minimum of your assigned goals

Interact collaboratively with SDRs and Marketing, following the guidelines that define dispositioning of qualified leads

Execute the sales process to achieve upsell and cross-sell ARR, utilizing the MEDDPICC framework to qualify opportunities rigorously

Guide and lead opportunities through each stage of the sales funnel, collaborating with personnel from allied teams like Demand Gen, Revenue Operations, Finance, Legal, and Customer Success (CS)

Forecast accurately based on buyer behavior, guided by the MEDDPICC framework

Co-own the customer experience post-sale by setting up our delivery teams for success during the sale.Engage in company EdTech-specific events and conferences to reinforce customer relationships and amplify our market influence

Work closely with Customer Success Managers on smooth handoffs, and at important touchpoints, to achieve shared goals for customers

Collaborate with our Demand Gen team to deploy targeted promotions, educational content, and training initiatives aligned with customers’ needs.Engage in company EdTech-specific events and conferences to reinforce customer relationships and amplify our market influence

Collaborate with the Renewals and Customer Success teams to create a seamless experience for customers, ensuring alignment on upsell potential and retention strategy

As a secondary responsibility, step in to support Customer Success Managers (CSMs) and Renewal Operations Executives (ROEs) renewal efforts for high-value customers as needed

Achieve and exceed quarterly and annual targets

Focus on prioritized customer segments and track progress in pipeline health, opportunity coverage, and customer engagement

Ensure CRM hygiene in Salesforce, maintaining real-time documentation for accurate forecasting and effective inputs to deal strategy

Qualification

SaaS Sales ExperienceCRM ProficiencySales PerformancePublic SpeakingCustomer Relationship ManagementNegotiation SkillsObjection HandlingMulti-threadingEducational Trends KnowledgeSpecial Education KnowledgeEffective CommunicationTime ManagementTeam Collaboration