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Samsung Ads · 1 day ago

Senior Investigator, Employee Relations

6625 Excellence Way, Plano, TX, USA

Full-time

Onsite

Senior Level, Lead/Staff

$126K/yr - $156K/yr

8+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics, seeking a Senior Investigator for their Employee Relations team. This role involves conducting investigations into workplace complaints and providing guidance on company policy and employment laws, while also serving as a regional advisor to affiliates.

Marketing & Advertising

Responsibilities

Conduct efficient, ethical and professional investigations across all business organizations including intake and fact-finding interviews used for addressing, among other things, alleged policy violations; discrimination, harassment and retaliation complaints; sexual harassment; and other unlawful conduct

Lead complex employee relations investigations and summarize findings and mitigation opportunities in written reports

Develop and lead best in class employment practices strategies to address employee relations issues in the organization

Proactively address and manage employee relations issues to mitigate any adverse impact on the business

Act as the point of contact for advice, mentorship and counsel on investigation issues with business leaders, internal centers of excellence, Human Resources Business Partners (HRBPs) and Human Resources leaders at Samsung affiliates

Responsible for organizing investigation data and reports in a manner that allows for analysis of trends and reporting using company’s case management system

Partner closely with HRBPs to directly support their organization to drive recommendations based off investigations, deliver investigative training and gather data/metrics to drive process improvements

Prepare timely and accurate analytical reports on investigation issues and trends

Assist in developing and implementing a standardized investigative process across the region

Research, design and implement best in class practices in Employment Practices group to advance effective investigations, stakeholder engagement, and program and policy implementation

Develop policies, procedures and programs to promote fair and efficient administration across employees in order to reduce legal risk. Assist top leaders, and division leaders with employee relations issues

Provide guidance and training to supervisors, managers and Human Resources personnel on employee relations issues, as well as help them navigate more complex issues that arise

Ensure that case management system and trackers are kept current

Qualification

Internal investigationsEmployment law knowledgeHuman Resources experienceAnalytical reportingCross-functional collaborationOrganizational savvyResiliencyEffective communicationProblem-solvingNegotiation skills

Required

Bachelor's degree in Human Resources, Industrial or Labor Relations

8 - 10 years professional Human Resources and/or employee relations experience

Experience conducting internal investigations, drafting investigation reports, and reporting to leadership

Extensive knowledge of U.S. Federal, state, and local employment laws and trends

Cross-Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan

Negotiation: Exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance; striving for outcomes that are a win-win for all parties involved

Resiliency and ability to thrive in a fast-paced environment

Effective communication skills - written, verbal, and listening skills

Ability to explain complex and/or confidential information and communicate with all levels of management; high-quality document and report preparation

Problem-solving and critical thinking

High level of judgment, calm presence, and stress management capabilities

Collaborative skills and the ability to work effectively with others

Organizational savvy - ability to be a credible advocate and manage ambiguity while building strong relationships with leaders in the organization