AlphaGraphics · 1 day ago
Inside Sales Representative
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelAlphaGraphics is a company specializing in printing and signage solutions, and they are seeking an Inside Sales Representative to generate sales and maintain customer relationships. The role involves handling outbound calls and emails, providing quotes, and managing a book of business while ensuring a positive customer experience.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
Maintains a professional appearance
Ensure all clients have a positive customer experience
Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
Captures customer’s specifics using “Job Analysis” questions
Asks probing questions
Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
Routinely resolves customer inquiries and complaints
Displays necessary mastery of MIS tools to create and estimate customer projects effectively
Maintains current pricing strategies and customer billing procedures
Assists in updating the mailing list database
Assists sales rep functions and inside production when requested
Follows up and manages Inbound Leads
Follows up on targeted direct mail or local Shop mailings
Keep customers informed regarding their job’s progress through the production process
Shows proficiency in regular use of CRM tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Qualification
Required
Customer Service experience is a requirement
You should be comfortable talking on the phone with customers and prospects
You should have a service mentality and enjoy talking to people and providing excellent customer service
You should be organized and ideally comfortable using the Google Suite for email and calendar
You need to be able to operate in a fun and fast-paced environment
You need to be willing to learn new things and follow our process and procedure for sales and marketing
Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
Maintains a professional appearance
Ensure all clients have a positive customer experience
Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
Captures customer's specifics using 'Job Analysis' questions
Asks probing questions
Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
Routinely resolves customer inquiries and complaints
Displays necessary mastery of MIS tools to create and estimate customer projects effectively
Maintains current pricing strategies and customer billing procedures
Assists in updating the mailing list database
Assists sales rep functions and inside production when requested
Follows up and manages Inbound Leads
Follows up on targeted direct mail or local Shop mailings
Keep customers informed regarding their job's progress through the production process
Shows proficiency in regular use of CRM tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Preferred
Account Management experience is preferred but not required
Knowledge of printing and prepress requirements a plus
Possesses a solid knowledge of MIS systems and order entry processes
Strong analytical skills (break projects into steps or sets)
Excellent writing and verbal skills
Professional appearance and decorum
Strong organizational and time-management skills
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase