Crossfire Consulting · 2 weeks ago
VOIP Network Engineer (W2 ONLY)
Richardson, TX
Full-time
Hybrid
Entry Level
1+ years expCrossfire Consulting is seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers. This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery.
ConsultingInformation TechnologySoftwareStaffing Agency
No H1B
Security Clearance Required
Responsibilities
Verify order details, perform pre-install testing, and address potential service-impacting issues
Process and validate telephone number ports
Activate new telephone numbers and migrate services between VoIP products
Remove system translations for disconnected services
Lead activation conference calls with customers and vendors
Conduct call traces and troubleshoot routing issues
Collaborate with peer workgroups on installations and issue resolution
Escalate issues appropriately and ensure timely resolution
Update workflow systems and maintain detailed engineering documentation
Qualification
Required
Strong understanding of telecommunications, especially Voice over IP (VoIP)
Proven experience in customer service and vendor coordination
Willingness to work rotating shifts, including weekends and holidays
Ability to obtain government security clearance
Preferred
Hands-on experience with routers, switches, firewalls, and session border controllers
Familiarity with Cisco Broadsoft/BroadWorks and Sonus switches
Experience with IP phones, analog gateways, and paging equipment (Polycom, Ribbon, Cisco, Audiocodes)
Proficiency in Microsoft Office or Google Workspace tools
Associate's or Bachelor's degree in a technical field, with at least 1 year of relevant experience
Desired certifications: CCNA, CCNP, or equivalent
Company
Crossfire Consulting
Crossfire Consulting is an IT company that provides IT staffing and software development services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase