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Trustpilot · 1 day ago

Instructional Designer, Product Education

New York, NY

Full-time

Onsite

Mid Level

$130K/yr - $140K/yr

Trustpilot is a high-growth FTSE-250 company aiming to become the universal symbol of trust through its independent consumer review platform. They are seeking a creative and strategic Instructional Designer to develop engaging and scalable learning experiences for users and Commercial teams, enhancing product understanding and adoption.

Consumer ReviewsE-CommerceInternetReputation

Responsibilities

Partner with Product Marketing, Sales Enablement, Commercial, and Product teams to design structured, scalable learning paths across Trustpilot’s product portfolio

Become an expert in Trustpilot’s product suite and translate complex, technical information into engaging, accessible content

Manage and optimise our learning platform to ensure training is easy to access, track, and update

Create curriculum and certifications that build product confidence and ongoing proficiency (e.g. demo certifications)

Develop multi-format learning experiences — from self-paced modules and videos to live sessions and guides — that encourage retention and real-world application

Support new hire onboarding with structured product education programmes and resources

Track and report on learner progress, adoption, and programme effectiveness, using KPIs and feedback to continuously improve impact

Align closely with Product Marketing to ensure training reflects product launches, go-to-market strategies, and competitive positioning

Contribute to a consistent, scalable content library that supports training, Help Centre resources, and in-product education

Qualification

Instructional designLearning experience designSaaS experienceAdult learning principlesLearning platforms (LMS/LXP)Curriculum developmentCreative content developmentProject managementCommunicationAttention to detailCross-functional collaboration

Required

Experienced in instructional design, learning experience design, or similar roles within SaaS/technology companies

Confident applying adult learning principles, instructional design methodologies, and working with learning platforms (LMS/LXP)

Skilled at building end-to-end learning journeys — from needs analysis to design, delivery, and evaluation

Creative in developing learner-centred content across multiple formats (eLearning, video, facilitator guides, job aids, etc.)

Comfortable partnering with both technical and non-technical stakeholders to make complex information clear, relevant, and engaging

Strong communicator with excellent attention to detail and project management skills

Curious, proactive, and motivated to innovate and elevate the learner experience

Benefits

A range of flexible working options to dedicate time to what matters to you

20 vacation days + 2 personal days +10 paid holidays per year

Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist

Full health insurance

401k matching your contributions dollar-for-dollar up to 4% of your base salary

Discounted club membership at Life Time Fitness

24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health

Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months

Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials

A friendly, open office complete with a roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks

Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few