ServiceRocket · 1 day ago
Docker Support Engineer (Night Shifts)
United States
Full-time
Hybrid
Mid Level
3+ years expServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. They are seeking a Docker Support Engineer to deliver top-tier customer support, engage with engineering teams, and create help content while working with Docker technologies and products.
ConsultingEnterprise SoftwareProfessional ServicesSaaSSoftwareTraining
No H1B
Responsibilities
Deliver a top tier customer support experience and become an expert in Docker technologies and products
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
Engage with the engineering team to identify bugs and resolve technical issues
Partner cross-functionally with other teams to support & assist on collaborative projects
Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
Maintain and track detailed records for all customer interactions in our internal ticketing system
Create best-in-class help content and proactively perform audits for our knowledge base
Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction
Qualification
Required
BA/BS degree or equivalent practical experience
3+ years of enterprise technical support experience at a high-growth SaaS technology company
Experienced with the Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies
Extensive experience troubleshooting Docker technologies and SaaS products
Strong written and verbal English communication skills
Ability to work remotely across time zones
Familiarity with macOS, Microsoft Windows, and Linux systems
Preferred
Familiarity with Kubernetes orchestration
Familiarity with IT automation software (CI/CD)
Familiarity with the Go programming language
Familiarity with REST API and web applications
Comfortable with programming languages such as Python, JavaScript, or similar language
Benefits
Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options : you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program : you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Company
ServiceRocket
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming their businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Castaneda
Founder/CEO
Joy Mbanugo, J.D., MAcc.
Chief Financial Officer
Recent News
MarketScreener
2025-06-21
2025-06-21
Company data provided by crunchbase