KiZAN Technologies · 1 week ago
Managed Services - Tier I
Houston, TX
Full-time
Onsite
Entry Level
1+ years expKiZAN Technologies is an industry-leading Microsoft Professional Services and Managed Services Provider. They are seeking a Tier I Analyst to serve as the first point of contact for customers, providing high-quality support and resolving common technical issues while ensuring SLA adherence.
Consumer ElectronicsCRMInformation TechnologySoftware
Responsibilities
Serve as the first point of contact for customers via phone, email, and ticketing system
Perform initial triage, troubleshooting, and resolution for incidents related to Microsoft 365, Windows OS, and basic networking
Accurately document, classify, and escalate unresolved tickets to Tier II engineers or appropriate teams
Maintain detailed knowledge base documentation to support first-call resolution
Contribute to proactive tasks, including system health checks and user provisioning/deprovisioning
Participate in on-call rotation and after-hours support as required
Qualification
Required
High school diploma required
Fundamental knowledge of Microsoft 365 workloads (Teams, Exchange, SharePoint, OneDrive)
Understanding of Active Directory user and group management
Strong communication, problem-solving, and customer service skills
Preferred
Associate's or Technical degree
1–2 years of IT support experience, preferably in a Managed Services or Service Desk environment
Microsoft certifications (e.g., AZ-900, MS-900, MD-100)
Company
KiZAN Technologies
KiZAN Technologies is an information technology company providing cloud solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Steele
Chief Executive Officer
Company data provided by crunchbase