Alpine Solutions Group · 12 hours ago
Information Technology Help Desk
Louisville Metro
Contract
Hybrid
Entry Level
$16/hr - $19/hr
1+ years expAlpine Solutions Group is seeking individuals for entry level help desk roles. The position involves handling inbound calls and chats, diagnosing issues, and managing non-phone duties related to incident resolution.
Information TechnologyRecruitingStaffing Agency
No H1B
Responsibilities
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Qualification
Required
Must be eligible to work in the United States, unable to provide sponsorship at this time
Must be willing to train in Louisville Kentucky, for 3 weeks, then role is 100 percent remote from there
Handle Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conduct appropriate diagnosis/troubleshooting to resolve known conditions
Escalate problem tickets within department guidelines when unable to resolve
Maintain a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Ability to type 30 words per minute
Preferred
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net + Certifications
Preferred customer service experience (1-2 years)
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Company
Alpine Solutions Group
Alpine Solutions Group is a staffing and services company
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Monteforte
Co-founder & Managing Partner
Phoebe Riley
Talent Partnership Executive
Company data provided by crunchbase