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Breeze Airways™ · 1 day ago

Guest Empowerment Team Member

United States

Full-time

Onsite

Entry Level

$15/hr - $15/hr

3+ years exp

Breeze Airways is committed to making travel simple, affordable, and convenient. The Guest Empowerment Team Member will communicate with guests through various digital channels to troubleshoot technical issues and enhance their travel experience, while also engaging in continuous training and development.

Air TransportationCustomer Service

Responsibilities

Resolve complex situations for Guests

Engage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experience

Research systems and information to find the root cause of Guests’ technical difficulties

Perform Team Member in Charge administrative functions on rotation

Commit to regular attendance and punctuality

Work in multiple programs and on multiple screens simultaneously

Resolve Guests concerns with kindness

Communicate with Guests through a digital-first contact approach and be willing to make outbound phone calls

Process queues for behind-the-scenes tasks

Mentor others as skillset expands

Share peer-to-peer feedback with a growth mindset

Provide detailed feedback on opportunities to improve the overall Guest Experience by recommending improved processes though the spirit of ingenuity and integrity

Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role

Attend regular virtual on-camera meetings

Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence

Other duties as assigned

Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Qualification

Customer service experienceMulti-channel engagementMicrosoft Office 365Written communication skillsAttention to detailBilingual EnglishBilingual SpanishSelf-starterPositive attitudeTime managementOrganizational skills

Required

High School Diploma or General Education Development (GED) Diploma

Three (3) years of customer service experience

Excellent writing skills with an emphasis on grammar & spelling

Excellent reading comprehension

Basic proficiency with Microsoft Office 365

Proficient and quality written communication typing at 50 WPM

Must pass an assessment which demonstrates customer service and team cooperation skills

Multi-channel customer engagement experience (i.e. SMS, chat, email, and other messaging channels)

Flexible and able to work at any time, including nights, weekends, and holidays

Provide regular verification of high-speed internet with minimum speeds of 10 Mbps up and down

Able to complete multi-factor authentication and connect to VPN to access Breeze systems

Provide a safe and professional office work environment within residence, free from background noise and distraction

Reside within 50 miles of a Breeze Base Airport in Florida, Ohio, South Carolina, Utah, North Carolina or Virginia and be able to arrange your own travel to the Breeze headquarters in Salt Lake City, UT for meetings and trainings as needed

Legally eligible to work in the country in which the position is located

Must be at least 18 years of age

Strong attention to detail, organization, and time management skills

Self-starter with a positive attitude and strong desire for success

Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations