Falcon Smart IT (FalconSmartIT) · 1 week ago
Project Manager
Miramar, FL
Full-time
Onsite
Mid LevelFalcon Smart IT is seeking a Project Manager to support planning and execution of initiatives related to contact center and operational readiness. The role involves coordinating with various teams, maintaining project plans, and ensuring alignment on timelines and responsibilities.
Hiring Manager
Harinii Suriyakumar
Responsibilities
Support planning and execution of initiatives related to contact center and operational readiness
Track tasks, milestones, dependencies, and deliverables across multiple stakeholders
Maintain project plans, status reports, and action-item tracking
Ensure alignment across teams on timelines, responsibilities, and next steps
Coordinate with business, operations, and technology teams to gather updates and resolve blockers
Facilitate recurring status meetings and follow-ups to drive progress
Identify and escalate risks, issues, and delays with clear documentation and proposed actions
Assist with initiatives involving call center processes, training readiness, communications, and operational workflows
Support readiness and change activities to ensure smooth execution and transition
Qualification
Required
Project management experience supporting cross-functional initiatives
Strong organizational skills with the ability to manage multiple workstreams in parallel
Clear written and verbal communication skills
Ability to ramp up quickly and begin contributing with minimal onboarding
Availability to start within the next two weeks
Preferred
Experience with contact center or call center operations
Familiarity with training coordination, operational readiness, or customer support environments
Experience working with nearshore or distributed teams
Company
Falcon Smart IT (FalconSmartIT)
Global Specialist IT Recruitment Agency Leader in Digital Transformation , Business IT Solutions and IT Recruitment Specialists Falcon Smart IT is a Specialist recruitment agency can quickly find you highly skilled IT professionals who are the best fit for your project or full-time hiring needs.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase