Mad City Windows & Baths ยท 1 day ago
Call Center - Customer Service Agent (On-Site) - Full Time
Madison, WI
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $70K/yr
0+ years expMad City Windows & Baths, a Renuity Company, is expanding its Call Center Inside Sales team and is looking for motivated individuals to support lead generation and sales. The Call Center Agent will manage appointments, verify homeowner information, and assist customers with their home improvement processes.
ConstructionHome ImprovementHome RenovationInterior DesignReal Estate
Responsibilities
Manage all appointments generated through face-to-face sources and enter them into the CRM
Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
Handle inbound calls from promoters and place outbound calls to reach unverified leads
Participate in regular department contests and achieve both personal and team goals
Qualification
Required
Strong communication skills and an outgoing personality
Motivated, competitive, goal-driven energy
Professional presence and a team-first mindset
Reliability and consistency in attendance and performance
Ability to multitask, prioritize, and stay organized
Comfort navigating technology and computer applications
Preferred
Saturday & Sunday availability preferred
Benefits
Medical, dental, vision, life, and disability insurance
Paid parental leave
401(k) retirement savings program
Generous PTO + paid holidays
Continuous team events, incentives, and company celebrations
Company
Mad City Windows & Baths
Since 1998, Mad City Windows has been on a mission to provide a level of quality workmanship and service that used to be the industry norm, but today is becoming harder and harder to find.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cory Sturman
President & Co-Founder
Company data provided by crunchbase