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Gulf Coast Panama Jack · 1 day ago

IT Manager

Panama City Beach, FL

Full-time

Onsite

Mid Level

Gulf Coast Panama Jack is seeking an IT Manager to oversee and enhance their IT operations. The role involves managing Microsoft tools, providing eCommerce support, and ensuring system maintenance and security while offering exceptional user support and training.

Wholesale

Responsibilities

Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Teams) to streamline operations and assist team members with software-related queries

Operate as the Administrator for Business Central, responsible for permissions, securities, and role assignments

Support email configuration, troubleshooting, and user training on Outlook to enhance communication and email security within the organization

Assist in the management of our eCommerce platform, ensuring functionality, security, and optimal user experience

Collaborate with marketing and product design teams to optimize online sales

Provide technical support for hardware installations, upgrades, and maintenance

Troubleshoot hardware issues and coordinate repairs as necessary for all locations

Serve as a point of contact for IT support requests, resolving issues efficiently and providing exceptional service to staff

Create and maintain user guides and documentation for IT processes and tools

Conduct training sessions for staff on software and hardware usage

Monitor and maintain IT systems to ensure optimal performance and security, including any sandbox and/or test environments, as well as our integrated bolt-on applications

Assist in implementing IT policies and best practices

Ensure all testing and compliance is always up to date

Maintain security cameras (hardware and software) for all warehouse/office locations

Qualification

Microsoft Office SuiteECommerce platformsIT support experienceHardware knowledgeNetwork configurationsIT certificationsPower Apps knowledgeProblem-solving skillsCommunication skillsTeamworkAttention to detail

Required

Bachelor's degree in Information Technology, Computer Science, or a related field

Proven experience in an IT support role, with a focus on Microsoft tools and eCommerce platforms

Strong knowledge of Microsoft Office Suite and Outlook functionalities

Familiarity with eCommerce-related systems (SEO/SEM, CRO, Shopify, Amazon, eBay, analytic tools like Google Analytics, Hotjar, or other web analytics platforms) and sales funnel management

Understanding of hardware components (desktops, laptops, printers, etc.) and troubleshooting techniques

Familiarity with network configurations and basic cybersecurity practices

Excellent problem-solving skills and attention to detail

Strong communication and interpersonal skills

Ability to work independently and as part of a team in a fast-paced environment

Relevant IT certifications (e.g., CompTIA, Microsoft Certified)

Knowledge in Power Apps for Microsoft (Power Automate, CoPilot, Bower BI Reporting)