LivaNova · 3 days ago
Customer Quality Engineer I
Houston, Texas, United States
Full-time
Hybrid
New Grad, Entry Level
$65K/yr - $70K/yrLivaNova is a global medtech company committed to changing the trajectory of lives through innovative healthcare solutions. The Customer Quality Engineer will provide clinical and technical support to customers, manage complaint investigations, and ensure compliance with regulatory requirements.
Health CareMedical DeviceNeuroscience
Responsibilities
Provide real-time clinical and technical support to our customers through the Technical Support Call Center
Utilize product knowledge to educate customers while solving problems that impact patient care
Support complaint investigation for both commercial patients as well as patients participating in clinical studies
Evaluate priority level of reported complaints and manage them accordingly to ensure patient safety and customer satisfaction
Develop an investigation plan and perform the technical and clinical analyses needed for the complaint investigation
Drive and coordinate the investigations in close collaboration with LivaNova field representatives
Manage priorities to ensure timely investigation and closure of complaints
Develop a clear understanding of malfunction and adverse event reporting requirements and processes to submit reports to domestic and international governmental agencies
Collaborate with interdepartmental teams on department and interdepartmental projects
Update procedures and identify/implement process changes, as necessary
Qualification
Required
BS Degree in biomedical, electrical, life science, or another engineering discipline
Regulated industry expertise and experience in a technical environment in the healthcare, medical device, or pharmaceutical fields a plus!
Superb time management skills
Excellent problem solving and analytical skills
Strong organizational skills. Ability to manage priorities
Professional verbal and written communication skills
Exceptional documentation skills
Strong interpersonal skills. Ability to interface with technical resources and cross-functional teams. Setting a professional tone and establishing a cooperative partnership
Thriving in a challenging, fast-paced, results-oriented environment
Preferred
Houston hybrid candidates are preferred, however for the right candidates we offer the opportunity to work remotely anywhere in the United States
Benefits
Annual bonus
Company
LivaNova
LivaNova is a medical technology company that specializes in advanced cardiac surgery, neuromodulation, and circulatory support solutions.
Founded in 1987
1001-5000 employees
H1B Sponsorship
LivaNova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (7)
2023 (6)
2022 (7)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-03-05Post Ipo Debt· $300M
2015-10-19IPO
Leadership Team
Vladimir Makatsaria
Chief Executive Officer
Alex Shvartsburg
Chief Financial Officer
Recent News
2025-12-24
MarketScreener
2025-12-02
Company data provided by crunchbase