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Blue Ridge Behavioral Healthcare · 1 day ago

Client Services Specialist

Roanoke, VA

Full-time

Onsite

Entry Level

$14.69/hr - $18.36/hr

1+ years exp

Blue Ridge Behavioral Healthcare is a stable employer providing comprehensive services for individuals with mental health disorders. The Client Services Specialist will perform clerical and administrative functions, manage appointments, and provide support to clinical staff while maintaining a welcoming environment for clients.

Addiction TreatmentCommunitiesHealth CareMental HealthNon ProfitRehabilitation

Culture & Values

Responsibilities

Perform variety of clerical and administrative functions along with scheduling, rescheduling, and canceling appointments for multiple agency locations

Answer a high volume phone calls and navigating calls by clients and/or service provider to appropriate staff

Manage appointments via phone, e-mail, electronic ticket system, or walk-in

Greeting visitors and notify staff as needed and optimize scheduling to reduce downtime

Make follow-up and reminder calls and update status with the staff

Order and maintain office supplies, manage petty cash accounts and records, and prepare client materials by printing and assembling making workbooks and program handouts

Sort incoming and outgoing mail and monitor the document center and incoming faxes

Complete special projects for program managers and staff, including but not limited to preparing correspondence, printing labels, and filing, as assigned

Provide cross-coverage for essential daily tasks with other positions in the clerical pool

Occasionally travel in personal or agency vehicle to other agency sites for cross-coverage of other clerical positions

Complete payee functions for the Mental Health Skill Building program and enter required data for Discharge Assistance Project tracking purposes

Possible driving of agency vehicle one morning per week to Burrell Center for vehicle inspection by agency fleet management services

Qualification

Customer service experienceScheduling functionsHIPAA knowledgeClerical skillsHigh School DiplomaDriving record

Required

High School Diploma or GED required

One year customer service experience working with diverse client populations preferred

Two years' experience preferred working in a healthcare setting with scheduling functions, and an understanding of HIPPA (client confidentiality)

Candidates who are offered a position are required to undergo a background check and drug screen

This position requires transporting clients or driving agency vehicles

Candidates must have a good driving record, which is defined as no more than two moving violations in the last three years and no criminal moving violations in the last five years