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NYC Department of Social Services · 12 hours ago

ADMINISTRATIVE SERVICES/PROGRAM FACILITATION COORDINATOR

Manhattan, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

NYC Department of Social Services is seeking an Administrative Services/Program Facilitation Coordinator to oversee the Office of Support Services staff and ensure efficient administrative support for the Customized Assistance Services (CAS). The role involves supervising staff, managing facility-related activities, and assisting with human resources functions while maintaining compliance with applicable laws and policies.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Supervise Office of Support Services staff, who provide administrative support to internal and external HRA partners. Responsibilities include overseeing staff performance, maintaining health and safety compliance with applicable City, State, Federal laws and policies, and ensuring the accurate compilation of data, report generation, data entry, supply requisitions, inventory control, and facility support functions

Oversee all CAS facility-related activities, including administrative support of office relocations, maintenance of seating charts and rosters, coordination of repair and maintenance services, including but not limited to janitorial, exterminator contractors, security, with building management, vendors, and GSS facilities

Assist CAS staff with service requests for telecommunications and network services, including landlines, cellular services, fax lines, and network access, ensuring uninterrupted service through coordination with external Units such as MIS, GSS, and end users. Duties include troubleshooting system issues, coordinating updates and maintenance, managing user accounts, and training staff on telecommunications systems

Manage employee records and support human resources functions, including recruitment coordination, onboarding and offboarding processes, utilizing the building visitor portal, and liaison activities with the Human Resources unit

Develop, implement, and train staff on administrative policies and procedures, including emergency preparedness and fire safety protocol; maintain records

Analyze and prepare management reports, propose and implement strategies to improve operational efficiency and program performance. Routing client inquiries and complaints received via phone, email or mail

Assiss the Assistant Deputy Commissioner of Administration and Program Facilitation with special projects and high priority initiatives

Perform administrative duties including but not limited to, answer calls for CAS senior staff, scheduling appointments, and coordinating meetings with internal and external stakeholders

Qualification

Administrative supervisionData analysisProgram managementTelecommunications supportHuman resources functionsCommunication skillsTeam collaborationProblem-solving

Required

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above

Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees