Robert Half · 1 week ago
Sytline/Infor Support Tech
Madison, WI
Full-time
Onsite
Mid Level
$45/hr - $55/hr
3+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. In this role, you will provide technical support, training, and guidance to end-users while ensuring the efficient operation of ERP and CRM systems.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10
Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively
Train and guide employees on system functionalities, fostering confidence and understanding
Develop and maintain dashboards and reports to support business operations
Ensure system configurations align with business requirements and provide documentation for processes
Collaborate with team members on troubleshooting network, hardware, and software issues
Participate in API development and integration efforts to enhance system capabilities
Utilize Fresh Service to manage and track support tickets efficiently
Maintain organized workflows and ensure timely resolution of technical issues
Provide superior customer service while addressing user concerns and technical questions
Qualification
Required
Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10
Proficiency in client-side scripting, API development, and configuration management
Strong organizational skills and ability to manage multiple tasks simultaneously
Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems
Excellent communication skills and confidence in face-to-face interactions with employees
Ability to create and maintain business requirement documents and system documentation
Demonstrated ability to deliver exceptional customer service and build positive relationships with users
Preferred
Experience with Salesforce development and IAM provisioning
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase