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Bastian Solutions · 15 hours ago

Application Support Engineer (1st Shift)

Greater Indianapolis

Full-time

Hybrid

Senior Level

$85K/yr - $115K/yr

5+ years exp

Bastian Solutions is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers. They are seeking an Application Support Engineer I who will be responsible for troubleshooting software and hardware issues, providing customer support, and collaborating with engineering teams to ensure smooth operation of applications.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation

No H1B

Hiring Manager

Olivia McLaughlin

Responsibilities

Lead complex or high severity troubleshooting and incident resolutions by collaborating with customer and internal teams

Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals)

Create a close working relationship with business partners to identify pain points and provide better services

Communicate updates in accordance with SLAs to key stakeholders

Will test and coordinate modifications to the system when needed and troubleshoot problems when they occur

Willingness to participate in an on call and/or escalation rotation

Triage and thoroughly identify and document root cause. Work through SDLC to resolve issues

Acts as liaison between business partners and engineering teams

Perform QA functions for any issue resolution from support calls, as needed

Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, business analysts, database analysts and project managers

Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)

Collaborate and work directly with engineering teams

Develop Reports using SQL Server Reporting Services (SSRS) and Logi

Create datasets to analyze and recreate issues reported by customers

Ability to look through database and application log files to troubleshoot software issues

Qualification

SQLApplication SupportTroubleshootingC#API IntegrationsAgile MethodologyCustomer ServiceAnalytical SkillsCommunication SkillsOrganizational SkillsTeam Collaboration

Required

Strong technical skills and a passion for troubleshooting

Strong communication and customer service skills

Ability to troubleshoot in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix