Software Support Specialist - ImagineBilling jobs in United States
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ImagineSoftware™ (Technology Partners, LLC) · 12 hours ago

Software Support Specialist - ImagineBilling

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$55K/yr - $65K/yr

ImagineSoftware™ is an innovative technology company known for its excellence in client support. The Software Support Specialist role involves building relationships with clients, diagnosing system issues, and providing tailored solutions to enhance customer satisfaction.

Hospital & Health Care
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Growth Opportunities

Responsibilities

Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
Demonstrate a servant leader mindset by focusing on the needs of customers and how you can help them succeed
Consistently meet department performance metrics related to client support tickets
Document client request requirements and deliverables in Statements of Work
Deploy software updates related to the application
Report to Client Success management, providing regular input on all client activity
Other duties as assigned

Qualification

Basic SQL skillsHealthcare billing terminologyAnalytical problem solvingCommunication skillsTeamwork

Required

Motivated, goal-oriented, and persistent personality
A personal sense of urgency and willingness to be proactive
Analytical and inquisitive with a strong attention to detail
Passion to help others and assist clients with software questions and technical troubleshooting
Ability to quickly learn and apply new processes and technologies
Ability to understand and efficiently execute system-related solutions
Excellent verbal and written communication skills
Ability to handle stressful situations and deadline pressures well
Ability to work in a rapidly changing environment
Work well in a team environment

Preferred

4-year degree preferred
Basic SQL skills preferred
Familiarity with healthcare/medical billing terminology preferred

Company

ImagineSoftware™ (Technology Partners, LLC)

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Technology Partners, Inc.
dateFounded in 2000
location
Charlotte, North Carolina, US
people-size201-500 employees
web-link
http://www.imagineteam.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sam Khashman
CEO
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Jeffrey Mitteer
Chief Financial Officer
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Company data provided by crunchbase