Insight Partners · 1 week ago
Service Administrator
Alpharetta, GA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expInsight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. The Service Administrator is responsible for completing all organizational tasks for the Service Department, ensuring timely invoicing and customer satisfaction while assisting with various operational tasks.
CommercialHeating Ventilation and Air Conditioning (HVAC)Mechanical EngineeringTraining
Hiring Manager
Tina Black
Responsibilities
Keep Service Module(s) current to ensure timely invoicing and reporting
Accurately prepares service work orders to invoice customers
Follows up on open work orders and billing discrepancies as per policy of company
Assists with the Service Module and provides excellent customer service
Fosters and maintains excellent relationships with customers and vendors
Assists Field Operations Resource Coordinator with scheduling HVAC Service Technicians for service appointments according to scheduling policies
Assists Technicians as needed with diagnosis, authorization or repairs
Prepares service work orders for processing, tracks progress of service work orders within the timelines set
Obtains any needed customer authorization prior to the HVAC Service Technician reporting to work site
Obtains the customer checklist from Insight Team/Customer representative prior to the HVAC Service Technician reporting to work site
Supports the Parts and Warranty Departments with any needed warranty or customer authorization prior to working on units including taking of pictures, faxing in for authorization or any/all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
Works with Parts and Warranty Departments contacting customers as needed to schedule appointments for special order parts
Maintains a 'Customer First' attitude always
Performs all other duties as assigned
Qualification
Required
High School Diploma (or GED or High School Equivalence Certificate required
1-2 years of retail/wholesale experience preferred
Ability to read, analyze, and interpret documents in English
Ability to respond to common inquiries or complaints from customers (internal and external)
Ability to effectively present information to management
Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co-workers, vendors, etc
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc
This role also requires a proficient level of knowledge of Microsoft Office and Adobe
Working knowledge of activities, methods, procedures and policies of a Service Department
General knowledge of HVAC and HVAC product installation activities a plus
Benefits
Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development – Ongoing training opportunities and support for continuing education
Company
Insight Partners
Insight Partners is a commercial HVAC representation company that sells equipment, replacement parts, controls, and service.
51-200 employees
H1B Sponsorship
Insight Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (5)
2022 (7)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
Caroline Calloway
Territory Manager Insight Partners of Georgia
Craig Miller
Account Executive at Insight Partners
Company data provided by crunchbase