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SUN PHARMA · 1 day ago

Senior Manager, Sales Force Effectiveness - Commercial IT

Princeton, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$124K/yr - $151K/yr

8+ years exp

Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in the world, and they are seeking a Senior Manager for Sales Force Effectiveness & Commercial Technology Enablement within the U.S. Commercial IT function. This role focuses on enhancing CRM capabilities, enabling omnichannel field execution, and ensuring that commercial teams have the right tools and insights to operate effectively in an evolving access environment.

Biotechnology

H1B Sponsor Likely

Responsibilities

Lead technology initiatives that enhance the effectiveness of Sales, Field Reimbursement Managers (FRMs), and other field-facing teams

Partner with Market Access and Patient Services to enable approved visibility into access-related insights (e.g., payer dynamics, formulary indicators, key HUB/PSS milestones) that support field execution—without owning HUB or CRM platforms

Support digital field tools including mobile enablement, remote engagement solutions, field content resources, and omni-channel interactions in partnership with Marketing and Digital

Strengthen field planning and account engagement capabilities by aligning technology solutions with real-world access barriers, reimbursement workflows, and business processes

Coordinate day-to-day technology enablement activities across Sales Field IT support teams, internal Sun IT teams, and Business Units to ensure timely resolution of application, data, and platform-related issues impacting field users

Serve as a central Commercial IT point of coordination for field-facing application enhancements, issue triage, release impacts, and communication across stakeholders

Collaborate with Data Science, BI, MDM, and Commercial IT teams to deliver insights, dashboards, and analytics that support field strategy, account prioritization, and access-related decision making

Support governed integrations across commercial systems (e.g., payer data, HUB/PSS data flows, analytics platforms) to ensure field teams have cohesive, compliant visibility into business drivers

Advance AI/ML and NLP-enabled capabilities that improve segmentation, predictive access insights, and field prioritization

Ensure all technology and data initiatives meet HIPAA, PHI/PII, GxP, and Commercial governance requirements

Participate in evaluating emerging technologies that simplify access insights, strengthen account engagement, and support the evolving needs of field teams

Partner with internal IT platform, infrastructure, and security teams to ensure field-facing applications remain stable, scalable, and aligned with enterprise technology standards

Proactively coordinate Commercial IT technology readiness for large field-facing events (e.g., product launches, POA meetings, national sales meetings, etc.), ensuring CRM, field tools, data access, and integrations are validated and supported in advance of key milestones

Partner with Sales, Marketing, Field IT Support, and internal Sun IT teams to plan, test, and execute technology enablement activities for high-impact commercial events, minimizing disruption and ensuring a seamless field experience

Qualification

CRM ownershipSales Force EffectivenessAI/ML proficiencyData ManagementBusiness IntelligenceDigital engagement platformsTechnical proficiencyCross-functional partnershipMarket Access knowledgeHIPAA complianceSalesforce certificationVeeva certificationCommunicationProject management

Required

Bachelor's degree in IT, Computer Science, Data Science, Engineering, or related field

8+ years in Commercial IT, CRM ownership (Veeva/Salesforce), Sales Force Effectiveness, or related digital commercial systems

Strong experience enabling field teams (Sales, MA, FRM) within CRM ecosystems

Knowledge of HIPAA, data privacy, compliance requirements, and commercial tech governance

Strong communication, cross-functional partnership, and project management skills

Preferred

Master's degree or MBA with Digital/Commercial/IT focus

Experience or exposure to Market Access/Payer/FRM workflows and HUB/PSS data structures

Familiarity with formulary datasets, access indicators, claims insights, and Patient Services data models

Technical proficiency with AI/ML, analytics, and visualization tools (e.g., Python, R, Azure ML, Tableau, Power BI)

Certifications in Salesforce, Veeva, cloud platforms, or analytics

Benefits

Medical, dental and vision coverage

Life insurance

Disability insurance

401(k) savings plan

Flexible spending accounts

Employee assistance program

Various paid time off benefits, including vacation time and sick time

Company

SUN PHARMA

Glassdoor3.8

Sun Pharma is the world's fourth-largest speciality generic pharmaceutical company and No. 1 in India.

Founded in 1983

Mumbai, Maharashtra, IND

10001+ employees

http://www.sunpharma.com

H1B Sponsorship

SUN PHARMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (10)

2023 (6)

2022 (12)

2021 (9)

2020 (11)