Apply on Employer Site

Primerica · 20 hours ago

Customer Service Representative - Field Solutions

Duluth, GA

Full-time

Hybrid

Entry Level

$30K/yr - $33K/yr

1+ years exp

Primerica is recognized as one of the best places to work, and they are seeking Customer Service Representatives to join their Agent Services department. The role involves delivering exemplary customer service to term life policyholders and agents, addressing inquiries related to insurance policies, and documenting findings thoroughly.

ConsultingFinancial ServicesInsuranceLife Insurance

Growth Opportunities

Responsibilities

Deliver exemplary customer service to Primerica term life policyholders and agents

Address verbal and written inquiries pertaining to term life insurance policies

Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes

Identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly

Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary

Recognize priority situations and understand when to notify appropriate parties

Qualification

Customer service experienceInsurance knowledgePC skillsMicrosoft WordProfessional communicationVerbal communicationWritten communicationAttention to detail