Medius · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expMedius is a global leader in cloud-based spend management solutions, dedicated to simplifying accounts payable processes through innovation and technology. As a Customer Success Manager, you will engage with high- and medium-tier customers to enhance their experience, drive satisfaction and retention, and identify growth opportunities. This role requires strategic engagement and collaboration with internal teams to ensure customer success and satisfaction.
AccountingAnalyticsArtificial Intelligence (AI)FinTechInformation TechnologySoftware
Responsibilities
Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes
Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes
Partner with Account Management to lead Account Governance Meetings, covering thought leadership topics, product roadmap updates, and high-level performance KPIs
Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts
Proactively identify at-risk customers and collaborate cross-functionally on mitigation plans and retention strategies
Support new business sales processes by demonstrating the value of the post–go-live phase and long-term customer success
Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips
Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer
Qualification
Required
2+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting
Hands-on experience working with accounts payable processes and familiarity with the broader purchase-to-pay (P2P) domain
Demonstrated commercial skills, such as achieving sales results, making successful commercial decisions, or driving revenue growth
Strong communication skills with the ability to build trusted relationships and understand customer needs
Deep understanding of accounts payable processes and solid knowledge of end-to-end business processes
Strong commercial mindset with the ability to identify customer pain points and expansion opportunities
Excellent analytical and problem-solving skills with a proactive, data-driven approach
Preferred
Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office
Benefits
Medical, dental, and vision coverage
Paid time off
Retirement benefits
Company
Medius
Medius is a provider of AP invoice automation solutions in the Cloud.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.69MKey Investors
Advent InternationalInnovations Kapital
2022-03-16Private Equity
2017-08-02Acquired
2009-12-08Series Unknown· $3.69M
Leadership Team
Jim Lucier
Chief Executive Officer
Erik Hammarberg
Executive Vice President Corporate Development
Recent News
afrotech.com
2025-12-06
2025-10-27
Company data provided by crunchbase