Microsoft · 1 day ago
Customer Engineer II
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$101K/yr - $199K/yr
2+ years expMicrosoft is a global leader in technology, and they are seeking a highly experienced and innovative Senior Customer Engineer to join their Engineering Operations team. This role focuses on developing intelligent solutions and AI systems to enhance Azure support and improve customer experience through operational excellence.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Architect, design, and implement scalable software solutions that support core ACES functionalities
Develop intelligent agentic systems capable of autonomous decision-making and task execution
Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques
Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies
Design and implement synthetic data generation pipelines to support training and evaluation of agentic models
Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions
Drive technical excellence through mentorship, code reviews, and adoption of best practices
Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance
Contribute to architectural decisions, scalability strategies, and long-term technical vision. Evaluate and integrate emerging technologies to enhance platform capabilities
Ensure high standards of software quality, performance, and security
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years of experience in software development, with a track record of delivering complex systems
2+ years of experience Python and C# with experience in AI/ML and full stack development
Hands-on experience with AI Foundry, agentic systems, and reinforcement learning
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Master's Degree in Engineering, or related field AND 3+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
2+ years of customer facing experience
3+ years of experience of data structures, algorithms, system design, and distributed computing
3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture
Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes)
Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks
Proven leadership in driving technical initiatives and mentoring engineering teams
Problem-solving skills and ability to thrive in a fast-paced, collaborative environment
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-06
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