PayPal · 1 day ago
Sr Software Engineer - Voice Platform
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $213K/yr
3+ years expPayPal has been revolutionizing commerce globally for more than 25 years, and they are seeking a Senior Software Engineer to work in the Voice Platform team. This role involves delivering best-in-class voice and IVR experiences, guiding junior engineers, and making technical decisions throughout the Software Development Lifecycle (SDLC).
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles
Advises immediate management on project-level issues
Guides junior engineers
Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
Applies knowledge of technical best practices in making decisions
Design, build, test, release, monitor and provide live support for complex multi-tiered software technical features based on user requirements
Work with scrum teams and product managers using agile methodologies to deliver high quality software solutions in a timely manner
Collaborate effectively with peer application teams and architecture team to solve complex technical problems spanning their respective areas
Write detailed technical documentation to provide detailed technical requirements to the software developers and quality analysts
Provide technical expertise to the cross-functional team in resolving technical software issues
Work constantly on improvising the existing functionalities of the software systems and solutions
Responsible for developing conversational flows, implementing NLP-driven customer interactions, and ensuring seamless integration between voice systems and backend services
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Backend Engineering JAVA, Springboot, Spring Webflux
IVR & Voice technical acumen
Frontend development: NodeJs, JavaScript and TypeScript, React.js, Cypress, Playwright
Software Architecture - Experience with cloud-native architectures, microservices, distributed systems, and CI/CD pipelines, design patterns, and best practices
Python programming
Machine Learning / Natural Language Processing
Experience in IVR Development with expertise in building and optimizing voice-based applications
Preferred
Design, build, test, release, monitor and provide live support for complex multi-tiered software technical features based on user requirements
Work with scrum teams and product managers using agile methodologies to deliver high quality software solutions in a timely manner
Collaborate effectively with peer application teams and architecture team to solve complex technical problems spanning their respective areas
Write detailed technical documentation to provide detailed technical requirements to the software developers and quality analysts
Provide technical expertise to the cross-functional team in resolving technical software issues
Work constantly on improvising the existing functionalities of the software systems and solutions
Responsible for developing conversational flows, implementing NLP-driven customer interactions, and ensuring seamless integration between voice systems and backend services
Experience with open-source frameworks like LangChain, LangGraph, LangFlow
Familiarity with prompt engineering, chaining, memory, retrieval-augmented generation (RAG), MCP and observability in LLM-based applications
The ideal candidate will have hands-on experience designing and integrating IVR solutions using Google Dialogflow, voice recognition technologies, and telephony APIs
Strong knowledge of speech-to-text, text-to-speech, and voice UX design principles
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-09
Financial Sector Technology
2026-01-09
Company data provided by crunchbase