Voya Financial · 1 day ago
Customer Contact Center Representative
United States
Full-time
Remote
Entry Level
$42K/yr - $42K/yr
1+ years expVoya Financial is a Fortune 500 Retirement Services Company dedicated to providing financial opportunities for individuals and communities. They are seeking a Customer Contact Center Representative who will assist customers with their retirement plans through inbound calls, providing education and support to help them achieve their retirement goals.
Financial Services
Responsibilities
Communicates effectively and confidently with all clients to make their financial lives better
Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
You will bring your authentic self to work
Strive for first call resolution and take true ownership of customer needs and issues
Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment
Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes
Your voice matters at Voya
Amazing team-player attitude with a commitment to excellent attendance and quality work
Qualification
Required
College Degree and 1+ year of customer service experience
Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
Ability to engage with customers, build rapport, share and inform, and handle objections as they come up
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
Amazing team-player attitude with a commitment to excellent attendance and quality work
Preferred
Experience in the Financial Service industry is a bonus but not required
Bi-Lingual opportunities, with a $3,000 pay differential
Benefits
Health, dental, vision and life insurance
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Heather Lavallee
CEO
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
2026-01-09
Coverager - Insurance news and insights
2025-12-24
2025-12-10
Company data provided by crunchbase