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MSI · 20 hours ago

Senior Customer Service Representative

Brentwood, NY

Full-time

Onsite

Mid, Senior Level

$21/hr - $24/hr

3+ years exp

MSI is a leading supplier of flooring and hardscaping products in North America. The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory, and optimizing the Company’s truckloads.

Food and Beverage

Responsibilities

Effective and efficient handling of customer transactions

Accurately record and maintain customer contact information and details

Build and maintain company customer relationships

Answer inbound sales calls and make outbound sales calls

Consistent following up on promises and commitments in a timely manner with customers

Track stock levels to ensure customer orders are handled effectively

Assist customers in determining order requirements or services

Appropriately identify and escalate customer issues

Quote prices and credit terms, and prepare sales orders for customers

Retain up to date knowledge of company products, and tracks stock levels to ensure customer orders are handled effectively

Complete sales transactions and processing of payments

Schedule trucking and delivery of material to customer, based on delivery schedule

Create shipping order and packing list

Troubleshoot customer issues during delivery process

Partner with Sales Representative to keep account transactions and literature up to date

Practice Customer focus, collaboration, and communication with team

Retain up to date knowledge of company products

May be required to travel occasionally

Perform additional duties as required and or requested

Qualification

Customer service experienceSales skillsMathematical skillsMS OutlookMS WordMS ExcelBilingual (Spanish)AttentivenessMulti-taskingClear communicationGoal oriented