Cox Enterprises · 3 weeks ago
Customer Care Specialist I - Technical Support
United States
Full-time
Remote
New Grad, Entry Level
$16.59/hr - $24.86/hr
0+ years expCox Communications is a leading telecommunications company focused on creating meaningful connections for both customers and employees. They are seeking a Customer Care Specialist I who will provide technical support and assistance to customers, ensuring a high level of service and satisfaction.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it
From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism
You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze
You’ll also provide world-class service by assessing customers’ needs, suggesting products & services, adjusting billing, and arranging product solutions
You’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service
Qualification
Required
You must within 75 miles of Wichita, KS. *Working remotely could change at the discretion of the company.*
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
You must have high-speed internet connection available in your home
Preferred
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
6+ months of experience working in a position that requires meeting sales goals
Keen aptitude for helping customers and a customer experience focus
1-2 years of work experience in a customer service role, not necessarily specific to call centers
Enthusiastic and personable, with the ability to adapt and thrive in constant change
Previous telecommunications experience
Benefits
Free Internet
Discounts on other Cox services valued at up to $300 per month
Generous Paid Time Off (PTO)
Tuition reimbursement for academic pursuits
Adoption assistance
Paid time off to volunteer
Childcare and eldercare resources
Pet insurance
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase