LHH ยท 1 day ago
Inside Sales Support Specialist
Batavia, OH
Full-time
Onsite
Entry, Mid Level
$17/hr - $19/hr
2+ years expLHH is seeking an Inside Sales Support Specialist who will provide comprehensive support to the sales organization and customers. This role is responsible for accurate order processing, managing product lifecycle activities, and delivering exceptional customer service and relationship management.
Human Resources
Responsibilities
Respond to customer inquiries regarding products, pricing, availability, and order status through phone, email, and CRM systems
Provide timely and accurate order entry, validation, and processing, ensuring compliance with company policies and procedures
Manage the full order lifecycle, including quoting, acknowledgments, fulfillment coordination, shipping, invoicing, and returns
Maintain strong customer relationships by delivering proactive communication and resolving issues promptly
Collaborate with internal teams, including Sales, Operations, and Supply Chain, to ensure timely delivery and resolve order constraints
Support sales representatives with quotes, proposals, renewals, and contract documentation
Monitor backlog, aging orders, and delivery timelines; take corrective actions to meet service level agreements
Utilize CRM, ERP, and other systems to maintain accurate records and generate reports for forecasting and performance tracking
Assist with product changes, substitutions, and lifecycle updates to ensure customers receive accurate information
Prepare and maintain dashboards and reports for order accuracy, cycle time, and customer satisfaction metrics
Qualification
Required
2+ years of experience in inside sales support, customer service, or order management in a B2B environment
Proficiency with CRM and ERP systems; CPQ experience is a plus
Strong attention to detail and organizational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
Ability to work collaboratively across departments and resolve issues effectively
Proficiency in Microsoft Office Suite, especially Excel
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
Company data provided by crunchbase