Information Technology Technician jobs in United States
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STACK Cybersecurity ยท 1 day ago

Information Technology Technician

positionLivonia, MI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $70K/yr
date2+ years exp

STACK Cybersecurity is a full-service IT Managed Service Provider and Managed Security Service Provider. They are seeking a skilled Systems Engineer to provide comprehensive technical support to end users across multiple client organizations.

ConsultingInformation Services
Hiring Manager
Rich Miller
linkedin

Responsibilities

Deliver responsive end-user technical support and troubleshooting
Manage user accounts in both Entra ID and on-premises Active Directory environments
Perform workstation setup, maintenance, wipes/rebuilds, and ongoing support
Configure and troubleshoot printer connections and resolve printing issues
Support remote workers with their technical needs
Configure and troubleshoot remote connectivity solutions including SASE, VPN, and RDS
Answer incoming support calls and respond to tickets within established SLAs
Maintain detailed documentation of all support activities in the ticketing system
Participate in on-call rotations

Qualification

Windows operating systemsMicrosoft 365Entra IDActive DirectoryRemote connectivity solutionsTroubleshooting skillsCustomer service orientationTicketing systemsCommunication skills

Required

Associate's degree in IT, Computer Science, or related field; bachelor's degree preferred
2-4 years of experience in IT support or system administration
Strong knowledge of Windows operating systems and Microsoft 365 environment
Experience with Entra ID (formerly Azure AD) and on-premises Active Directory
Understanding of remote connectivity solutions (SASE, VPN, RDS)
Excellent troubleshooting and problem-solving skills
Strong communication skills and customer service orientation
Ability to document technical solutions clearly and concisely
Experience with ticketing systems and SLA compliance

Preferred

bachelor's degree

Benefits

Competitive salary and comprehensive benefits package
Professional development opportunities
Collaborative work environment
Opportunity to work with cutting-edge technologies

Company

STACK Cybersecurity

twittertwitter
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Cybersecurity is changing faster than ever.
dateFounded in 2005
location
Livonia, Michigan, USA
people-size11-50 employees
web-link
https://www.amdataservice.com/

Funding

Current Stage
Early Stage

Leadership Team

R
Rich Miller
President
linkedin
Company data provided by crunchbase