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Humana · 13 hours ago

Client Executive

United States

Full-time

Remote

Senior Level, Lead/Staff

$93K/yr - $127K/yr

8+ years exp

Humana Inc. is committed to putting health first, and they are seeking a Client Executive to manage a Book of Business of 100+ Specialty Only clients. The role involves developing strategies for client relationships to achieve membership retention and growth targets, while acting as a strategic partner to various stakeholders.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Meets retention and cross-sell objectives for assigned book of business (100+ Specialty Only clients)

Acts as a strategic business partner to Humana’s Group Sales Representatives, clients, agents, and consultants for positioning Humana’s health and wellness solutions, while meeting membership objectives

Seeks opportunities and partner with Specialty Sales Executive to execute cross sell strategies by adding new Humana lines of business

Coordinates the renewal process, including the formal Request for Proposal process with internal partners: Underwriting, Corporate Proposal Team, Account Installation, Service, Leadership team. This includes reviewing the proposal; leading the internal strategy call with the proposal team; developing proposal strategy; reviewing proposal responses; developing Executive Summary and timely submission

Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data. Will also work with the regulatory, compliance and legal departments to complete and execute agreements

Client reporting to be leveraged in maintaining / cross sell additional lines of business. These reports may include but not limited to reports such as Premium versus Claims (PVC) reporting; Plan Compass; Plan Pulse Utilization; Custom Ad Hoc reports; Custom Performance Guarantees; Geo Access; Network Disruption

Main group contact for account installation, benefit plan changes, audits, and special service requests, working alongside the service and customer service teams to meet client’s expectations

Represents Humana at community events, associations and industry organizations related to our organizational goals

Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling

In-depth analysis of reporting related to, trends and utilization to consult clients with benefit and service solutions

Will work collaboratively with various internal departments such as Product, Contracting, Implementation, Underwriting and Actuary to support the client’s strategic goals

Coordinates resources for client Open Enrollments, on site events and activities

Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations

Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite clinical programs

Point-person for assigned client finalist presentations, coordinating with internal and external stakeholders, including Humana Senior Leadership team

Leads the Open Enrollment strategy for assigned clients

Strong understanding of market dynamics, including competition, trends, influencers, and history

Qualification

Client managementConsultative sellingBusinessFinancial AcumenHealthcare continuum experienceC-suite influenceCommunicatorCollaborative relationshipsExecutive presenceActive lifeHealth licenseProcurement process