Maximus · 1 day ago
Customer Service Representative II - Plattsburgh, NY
Plattsburgh, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expMaximus is currently looking for a Customer Service Representative II to join our growing team. This role is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients, while maintaining an active Certified Application Counselor certification and assisting with various projects and training.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols
Deliver individual and group outreach presentations to recipients and community members
Educate recipients about program offerings and enrollment options
Introduce managed care choices to recipients and aid in navigating health care and dental plans
Cultivate positive relationships with county staff, state agencies, community groups, and recipients
Input data directly into specified internal automated systems following project policies
Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required
Support fellow team members in managing and completing daily tasks
Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain Certified Application Counselor (CAC) active certification
Conduct Certified Application Counselor (CAC) tasks in select counties
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by Management
Qualification
Required
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Prior work experience in customer service, data entry and or data processing
Experience working with MS office applications (Excel, PowerPoint & Word)
Maintain an active Certified Application Counselor (CAC) certification
Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department
Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by Management
Preferred
Some college or college degree
Experience with New York Medicaid
2+ years of experience in customer service or related position
Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment
Benefits
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
️Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase