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MassMutual · 17 hours ago

Communication Director

Springfield, MA

Full-time

Onsite

Mid, Senior Level

$122K/yr - $160K/yr

5+ years exp

MassMutual is seeking a Communication Director to lead strategic communications and change management initiatives within the Operations Implementation Support team. This role involves developing communication strategies, fostering collaboration, and ensuring alignment with organizational goals to enhance operational performance.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Lead the Communications Consultants team, fostering collaboration and continuous improvement

Develop and implement comprehensive communication strategies for Operations, ensuring alignment with Home Office and field partners

Coach leaders and associates to communicate with impact, using storytelling to convey strategic initiatives

Establish and enforce communication standards and governance aligned with brand guidelines

Define KPIs to measure communication effectiveness and transparency across channels

Drive technology innovation, including AI tools, to enhance workflows and engagement

Develop and execute change management strategies, coaching leaders to champion transformation

Design communication and engagement plans that minimize resistance and drive adoption

Create governance frameworks, toolkits, and training for consistent change leadership

Oversee external communication governance, implementing policies and review processes to protect brand integrity

Collaborate cross-functionally to identify improvements and ensure compliance with standards

Qualification

Change managementStrategic communicationsLeadership experienceContent measurementGenerative AINegotiation skillsRelationship-buildingStorytelling

Required

Bachelor's degree or four years of work experience in a Marketing / Communications role

5+ years of communications experience

3+ years in a leadership role, managing people

2+ years' experience leading the development and execution of strategic initiatives

2+ years' experience in change management, involving planning and executing change initiatives/strategies at scale

Preferred

Strong negotiation and influencing skills

Ability to think strategically and develop comprehensive narratives that align with audience, business goals

Knowledge of content measurement and reporting metrics, and how to use them to ideate and fuel performance

Ability to leverage generative AI for content personalization and efficiency

Proven experiences designing communication experiences for dispersed teams

Benefits

Regular meetings with Operation Implementation Support, Readiness & Communications team

Focused one-on-one meetings with your manager

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (94)

2023 (66)

2022 (115)

2021 (121)

2020 (73)