Robert Half · 3 weeks ago
Help Desk Analyst I
Brookfield, WI
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Help Desk Analyst I to provide technical support and resolve IT-related challenges for users across various industries.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance
Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow
Utilize AutoTask for managing service desk tickets and tracking contract-related activities
Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems
Collaborate with team members to maintain consistent service delivery across multiple industries
Identify opportunities to improve processes and enhance the user experience
Perform basic troubleshooting tasks to resolve hardware and software issues
Support users with Azure-related inquiries, contributing to the team’s growth in this area
Document solutions and maintain accurate records of resolved issues
Stay informed about emerging technologies and best practices to improve support services
Qualification
Required
Proficiency in troubleshooting and resolving common IT issues
Experience with Active Directory and Microsoft Windows 10
Familiarity with service desk ticketing systems, such as AutoTask
Basic knowledge of Azure, with a willingness to learn and grow in this area
Strong communication skills to effectively assist users and collaborate with team members
Ability to work independently and manage multiple tasks simultaneously
Strong organizational skills for tracking and documenting support activities
A proactive attitude towards identifying and resolving technical challenges
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase