Intuit · 18 hours ago
Seasonal US Social Lead
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelIntuit is seeking a Seasonal Social Lead to join their North America Social team within the Consumer Group. The role involves supporting the brand's presence on social media and digital platforms, engaging with customers, and collaborating with internal teams to enhance customer experiences.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
Use exceptional soft skills to acknowledge and empathize with customers during every interaction
Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
Collaborate effectively with internal and external partners to bring ideas to market
Determine appropriate action plans for high touch and sensitive issues on social media, including seeking the execution of response plans for controversial topics
Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
Identify key opportunities and provide feedback to continuously improve processes and workflows
Manage the overall quality of all the social and digital channels
Consistently meet defined quality and productivity goals and metrics
Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
Be a team player within a high performing team and maintain an advanced level of engagement with a focus on customer success
Qualification
Required
Customer service experience
Exceptional written and verbal communication skills, including spelling, grammar, and English composition
Meticulous attention to detail and great reading comprehension
Proven ability to articulate written responses precisely and accurately
Strong problem solving, investigative, and critical thinking skills
Typing proficiency and solid grasp of technological, computer based practices and software, such as operating systems and internet browsers
Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
Ability to adapt quickly to ever-changing situations and proactively develop solutions
Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
Working knowledge and understanding of social media platforms and etiquette
Understanding of community principles and how to engage with a broad user base
Experience interacting with influential users on social media and online communities
Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
Ability to multitask and decipher content from different media avenues (Instant Messenger, Email, FAQs) in order to communicate information to a third party
Familiar with the nuances of online interactions
Capable of demonstrating integrity to core team values with minimal supervision
Preferred
Tax-related expertise preferred but not required
Fluent in English and Spanish - Bilingual preferred but not required
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
Founded in 1983
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
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2026-01-02
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