BoardRoom magazine · 2 days ago
Director of Operations Country Club of Little Rock
Little Rock, AR
Full-time
Onsite
Director/ExecutiveCountry Club of Little Rock is seeking a Director of Operations to join its high-performing team. The role focuses on delivering exceptional food and beverage experiences while overseeing clubhouse operations and ensuring high levels of member satisfaction.
Publishing
Responsibilities
The Director of Operations is responsible for the general operation of clubhouse functions relating most importantly to food and beverage, and will quickly include the Clubhouse Maintenance, Security, Family Activities, and Housekeeping, while ensuring that all services exceed members’ and guests’ expectations
The DO is responsible for all aspects of the Clubhouse operation in the absence of the General Manager/COO and performs specific tasks as requested
They will also assist in the preparation of an annual food and beverage budget
They will develop an awareness of the 'club culture' and are responsible for the dissemination of hospitality, friendliness, and goodwill among members, guests, and staff
Their goal is always to help members and guests enjoy the facilities and events of the Club
The DO reports directly to the GM/COO
The new DO will take on several key responsibilities, with an immediate focus on coordinating food and beverage operations, budgeting, hiring, orientation, coaching, training, inventory control, and creating a culture of teamwork
This role involves ensuring all activities are in line with the Club's policies and governmental regulations
A passion for teaching and training is essential, as the DO will develop and improve training programs for food service personnel, working alongside managers to achieve operational excellence
The DO will maintain a highly visible and respectful presence with members, demonstrating exceptional communication and interpersonal skills to foster a high level of service
They will also actively recruit team members, focusing on building and developing a strong, cohesive team to drive positive member satisfaction
The role includes overseeing orientation and onboarding programs and ensuring continuous professional development for all staff
This individual will establish standard operating procedures and oversee food and beverage operations to ensure smooth, consistent service, with high levels of member and guest satisfaction
They will monitor staff performance, ensuring high standards of appearance, hospitality, and cleanliness
Additionally, the DO will be responsible for managing the point-of-sale system, reconciling member revenues, and developing marketing programs to increase participation in dining and banquet activities
The role requires a focus on financial goals, including developing and monitoring plans and budgets, and ensuring that all operational areas adhere to health, safety, and alcohol consumption regulations
The DO will manage alcoholic beverage inventories, monitor payroll and labor resources, and adjust staffing as necessary to align with financial forecasts
Collaboration with the Executive Chef is critical to ensure strong communication between kitchen and front-of-house staff
The DO will provide clear expectations to associates, ensuring tasks are well-conceived and resources are available for effective job performance
They will establish and uphold service standards, ensuring staff adherence to dress and decorum expectations and maintaining a 'member-ready' appearance throughout the operation
Finally, the DO will foster a positive work environment by involving associates in decision-making processes, ensuring efficient staffing, and balancing financial and member satisfaction goals
Qualification
Required
Strong record of leadership and top-quality operations management experience in private clubs, hotels, high-end restaurants, or resorts
Demonstrated success in leading and growing dynamic food and beverage programs
Experience managing clubhouse operations, increasing revenues, controlling costs, and achieving financial goals
Adept at establishing priorities, managing time effectively, and holding themselves accountable for the execution of plans
Relationship-driven leader who can navigate various perspectives to find mutually beneficial solutions
In-depth knowledge of wine, beer, spirits, and multi-dimensional à la carte dining services
Expertise in catering sales and banquets
Highly motivated and confident in their abilities, yet humble, with a professional demeanor, integrity, and a strong work ethic
Thrives in a fast-paced, high-energy environment
History of developing successful associates and direct reports
Understanding of golf and court sports and the traditions of the games
Proactive and confident approach to team building
Sincere and engaging presence with members, guests, and staff
Ability to attract, develop, and retain high-performance teams
Understanding of what constitutes a premier club experience and ability to execute at that level
Leadership qualities that enable them to manage all facets of club operations
Financial acumen to understand and manage budgets effectively
Strong commitment to quality, ensuring that every aspect of the Clubhouse operation meets high standards
Knowledgeable about human resources practices, including wage and hour laws, employment regulations, and employee benefits
Excellent communication skills, comfortable speaking to diverse groups
Recognizes the importance of visibility and communication in a premier club setting
Preferred
A bachelor's degree is preferred, with a focus on Hospitality Management
A Certified Club Manager (CCM) designation from CMAA will be an attractive qualification
Substantial private club or hospitality experience will be considered in lieu of the degree
Benefits
Excellent bonus and benefits package
Association membership
Company
BoardRoom magazine
BoardRoom magazine is the only publication of its kind designed to educate the board, owners & GMs of private country clubs.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageRecent News
Business Journal Daily | The Youngstown Publishing Company
2025-11-04
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