Monument Staffing · 1 week ago
Front Office Assistant
Stoneham, MA
Contract
Onsite
New Grad, Entry Level
$18/hr - $24/hrMonument Staffing is seeking a Front Office Assistant to serve as the first point of contact for patients and visitors in a small healthcare practice. This role involves supporting scheduling, registration, patient communication, and various administrative tasks while maintaining a professional front desk environment.
EmploymentRecruitingStaffing Agency
Responsibilities
Welcome patients and visitors, provide clear directions, and ensure a positive first impression of the practice
Verify and update patient information in the clinic’s practice management system
Maintain a calm, respectful, and professional demeanor in all patient interactions
Uphold patient dignity and confidentiality at all times in compliance with HIPAA standards
Coordinate appointment scheduling, confirmations, cancellations, and rescheduling according to clinic procedures
Enter and maintain accurate patient registration and demographic information
Conduct reminder outreach prior to scheduled appointments and assist with follow-up scheduling as needed
Respond to patient needs promptly while ensuring appointment workflows remain accurate and efficient
Answer incoming calls, screen inquiries, and route messages appropriately with attention to detail
Assist patients with general questions related to appointments, documentation, and next steps
Contact patients when services/items are ready for pickup, when applicable
Assist with insurance verification and documentation review to ensure accuracy against payer guidelines
Support billing-related clerical tasks including basic invoice preparation and insurance follow-up on outstanding balances
Respond to routine billing questions and escalate complex concerns to the appropriate team member
Collect copayments and other fees following practice procedures
Post payments accurately, support daily reconciliation, and assist with balancing the register
Prepare deposits, track petty cash activity, and support regular bank deposits as directed
Maintain patient charts and ensure forms are current, organized, and appropriately filed
Support the upkeep of front desk forms and administrative documents to ensure current versions are used consistently
Open, sort, and distribute incoming mail
Prepare shipments and process outgoing packages as needed
Order and maintain front office supplies, forms, and other essential materials required for daily operations
Assist with general administrative tasks and provide support to clinical staff as needed
Ensure the front office and reception area are clean, organized, and ready for the start of each day
Support routine maintenance tasks such as tidying the waiting area, restocking materials, and managing trash/recycling removal per office procedure
Assist with practice outreach and marketing initiatives, such as distributing materials or supporting community-facing tasks as assigned
Qualification
Required
Bachelors degree preferred; additional coursework in healthcare administration or business is a plus
Prior experience in a medical or healthcare front office environment strongly is a plus
Must keep up to date with COVID vaccines and boosters and flu vaccines
Strong interpersonal communication skills with the ability to interact professionally with diverse patients
Excellent organizational ability and attention to detail, especially when handling scheduling and data entry
Comfortable working with practice management systems and basic office software
Ability to handle sensitive information with discretion and maintain strict confidentiality
Dependable, punctual, and able to manage multiple competing priorities in a fast-paced setting
Company
Monument Staffing
Monument Staffing is a boutique staffing agency in Boston.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Eric Gorewitz
Founder
Company data provided by crunchbase