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Microsoft · 19 hours ago

Senior Customer Success Account Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$106K/yr - $204K/yr

4+ years exp

Microsoft is seeking a highly motivated and passionate Senior Customer Success Account Manager (CSAM) to drive program management for strategic customers with a complex digital footprint. The role involves managing customer relationships, aligning Microsoft solutions with customer needs, and leading program planning to ensure customer success and retention.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Responsibilities

You will develop and coach on engagement strategies for customers, partners, and internal stakeholders

You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery

You will expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities

You will strive to achieve “Trusted Advisor” status with key customer executives

You will align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge

You will identify and address complex customer scenarios by collaborating with technical specialists

You will drive Microsoft's position in the customer's cloud technology marketplace

You will demonstrate alignment between customer objectives and Microsoft's portfolio

You will promote organizational and customer success strategies

You will lead program planning, prioritization, and management to address customer outcomes

You will proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services

You will proactively surface value, which in turn will lead to a high retention rate on customer renewals

You will identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives

Embody our Culture and Values

Qualification

Customer Success ManagementCloud Adoption StrategyMicrosoft AzureITIL CertificationCustomer Relationship ManagementProject ManagementCommunication SkillsCollaboration SkillsProblem Solving

Required

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship

Preferred

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

3+ years relevant work experience within customer success industry

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Project Management Institute (PMI) or equivalent Project Management certification

Prosci or equivalent certification