Bank of America · 3 months ago
ServiceNow Platform Operations Specialist
Chandler
Full-time
Onsite
Senior Level
5+ years expBank of America is committed to making financial lives better through every connection. The ServiceNow Platform Operations Specialist will maintain the ServiceNow platform, provide technical expertise in resolving service availability issues, and ensure application stability while adhering to bank policies and standards.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Maintain and support the ServiceNow platform while adhering to bank policies and standards
Manage ServiceNow code quality control processes and routine
Lead and mentor a team of operations specialists assigned to work on ServiceNow
Respond to incidents for application availability issues as part of on-call duties
Respond to incidents/pages for application functional issues or questions as part of daily duties
Use your technical knowledge to triage service availability issues and restore service
Research and resolve system defects, lead root cause analysis, and drive permanent resolution
Ensure appropriate monitoring is in place and maintained to ensure application availability
Participate in software release implementation meetings
Participate in and coordinate maintenance activities
Prepare and maintain application support/process documentation
Develop management jobs, automation routines, or deployment scripts
Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption
Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies
Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers
Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings
Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
Manages aged revocation monitoring to identify and fix defects in applications and systems of record
Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations
Qualification
Required
ServiceNow Certified System Administrator (CSA) certification, product micro certifications
Proven experience as a administrator in highly regulated environments
Experience in maintaining multiple ServiceNow environments
Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management
Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience supporting ServiceNow integrations for security, risk, and compliance
Experience with ServiceNow instance cloning and management
Experience maintaining both Windows and Linux MID servers
Preferred
Bachelor's Degree in Technology or related field
ServiceNow certified implementation specialist (CIS)
ServiceNow certified application developer (CAD)
Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
Experience leveraging MID servers for integration and automation
Experience with ServiceNow Discovery and other Configuration Management Database (CMDB) population toolsets
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase