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Pratum Companies · 1 week ago

General Manager (Project Based Section 8)

Pueblo, CO

Full-time

Onsite

Senior Level

$80K/yr - $85K/yr

5+ years exp

Pratum Companies is seeking a General Manager to oversee operations and maximize financial value of a diverse portfolio of affordable residential communities. The role involves managing on-site staff, achieving financial and operational goals, and ensuring high occupancy rates while maintaining property standards and resident satisfaction.

Business DevelopmentInnovation ManagementProperty ManagementService Industry

Responsibilities

Provide day-to-day and ongoing supervision, management and leadership of a team of employees, one or more of who may be supervisor with subordinate staff. Management responsibilities will include recruiting, engagement, performance management, coaching and counselling, workplace conflict resolution, compensation administration, enforcement of workplace and company policies and rules, etc

Responsible for reviewing and supporting the overall operations of assigned properties

Review monthly financial reports, assist on-site managers with preparing the required owner reports and attend asset management meetings

Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc

Supervises all on-site staff, including hiring, training, supervision, and corrective measures. Determines productivity standards of each staff member and tracks individual performance by monitoring common standards

Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties

Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget

Physically walks and inspects the interior and exterior of every community within his/her portfolio on a monthly basis. Makes recommendations for physical repairs and/or replacements

Maintains positive customer service attitude. Attends to resident concerns on an as needed basis

Reviews leases, rules and regulations, contracts, licenses

Reviews rent schedules, personnel files and resident files

Reviews Delinquency Report, bank deposits, equipment inventory, inspections, etc

Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion

Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents

Enforces safety standards and training for staff

Follows up as needed on all aspects of property management

Negotiates contracts but not signing

Prepare for regulatory agency inspections

Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments

Manage the and oversee assigned communities in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal

Be responsive and receptive to owners’ needs, goals, and objectives

Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition through daily visual inspections, property walks and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives

Ensure that an adequate number of units are market ready and show ready at all times. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of information in Yardi etc

Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property

Oversee all marketing efforts at the community, from online advertising to signage to collateral to SEO/PPC campaigns and Internet Listing Services

Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations and ensure that the team is executing these roles effectively. This should include both internal and external customers

Direct efforts to ensure all purchasing and invoicing guidelines are followed

Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations

Accomplish the owner objectives by recruiting, hiring, training and motivating a high performing team

Participate in company training classes and meetings as required

Effectively understand and operate the company’s various software programs and ensure staff is properly trained in the respective programs for their positions

Work with Regional Manager to evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated

Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork

Assist Regional Manager with management functions and other responsibilities as required

Other tasks or duties as assigned by supervisor

Qualification

Property managementSupervisory experienceFinancial managementCustomer serviceSalesMarketingYardi softwareCrisis managementTeam motivationBasic computer skillsCommunication skillsOrganizational skillsTime management

Required

Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations

A minimum of five (5) years' supervisory experience in multi-family residential and Section 8 Project Based site management

The ability to read and write English fluently

The ability to accurately perform intermediate mathematical functions

The ability to understand and perform all on-site resident management software functions

The management and motivation of people and the ability to communicate effectively with owners, residents, prospects, agencies, corporate staff, your staff and vendors

Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)

Ability to think rationally during a crisis

Strong time management skills and the ability to prioritize wisely

Strong customer service orientation

Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans

Knowledge of on-site maintenance requirements including dealing with vendors and contractors

Ability to close a sale

Must be capable of physically accessing all exterior and interior parts of the property and amenities

Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance

Basic knowledge of computers

Ability to use Outlook

Intermediate to advanced knowledge of MS Word and Excel, Yardi