Joulé · 1 week ago
Customer Service Representative
Pittsburgh, PA
Contract
Onsite
Mid, Senior Level
5+ years expJoulé is a leader in delivering outsourced services and workforce solutions across North America, and they are seeking a Customer Service Representative. The role involves processing customer orders, coordinating shipping and delivery, and developing strong working relationships with external customers.
Responsibilities
Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders
Coordinates shipping and delivery between customers and plants. This requires knowledge of company logistics procedures, transportation methods, and regulations
Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors
Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions
Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with transportation/warehousing lead times and meet with customers delivery requirements. May include discussions with management and/or sales to review changes in customers demands or deviations of requirements
Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues
Develops strong working relationships with external customers
Qualification
Required
The position requires strong organizational, communication and time management skills
Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical
Ability to quickly grasp general business and market information as well as related technical information regarding Lanxess products to serve as a department resource
Preferred
BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred
Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment
Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable
International logistics operations experience and knowledge of export compliance regulations are a plus
SAP experience highly desired
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
Joulé
At Joulé, we believe our world is filled with possibilities – where character, integrity, and commitment drive our purpose.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase