Tarragon Property Services · 1 month ago
Property Management Training Associate
Sumner,WA,US
Full-time
Onsite
Mid, Senior Level
$28/hr - $33/hr
5+ years expTarragon Property Services is a leading company in the property management industry, with a strong focus on providing exceptional services. The Training Associate is responsible for overseeing the employee onboarding training process, coaching team members, and developing training resources to enhance employee experience and retention.
Property ManagementReal EstateRetail
Responsibilities
Oversee the employee onboarding training process, and work with Sr. Training and QA Manager, TPS regional, and HR teams
Coach new and current TPS team members on the day-to-day responsibilities of site operations
Assist with developing and presenting monthly recurring webinars regarding site operations and procedures
Review training processes and programs; Identify training opportunities and make recommendations to the Sr. Training and QA Manager
Respond to all support tickets within 24 hours; escalate to Sr. Training and QA Manager or specific vendor when needed
Oversee Grace Hill's Validate Secret Shop and assign upscale training
Become an expert in the Aspire e-learning platform and oversee all monthly compliance training and reports
Assist in developing and maintaining training resources, such as manuals, SOPs, job aids, quick reference guides, and TPS Hub content
Assist with conducting property audits to ensure accuracy, completeness, and regulatory compliance
Stay updated on property management regulations, ensuring training and processes remain compliant
Work to continuously improve and enhance the employee experience and help increase employee retention
Provide support for daily site operations by stepping into Leasing, Assistant Business Manager, or Business Manager responsibilities as needed during periods of short staffing, as requested
Additional duties as assigned by the Sr. Training and QA Manager
Qualification
Required
5+ years of multifamily property management experience in a variety of positions
Must have reliable transportation, a valid driver's license (or the ability to obtain one prior to employment), and valid insurance
High School Diploma required
Customer-service oriented and leads by example; Able to communicate with internal staff and external vendors, contractors, and customers professionally
Passionate about teaching and helping others reach their full potential
Experience managing training of a diverse office staff, including management and leasing
Experience with Microsoft Office, Adobe Suite, SharePoint, and Zoom products
Excellent written and verbal communication skills; Able to read, write, and speak English
Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
Detail-oriented and able to work in a fast-paced work environment
Adaptable and able to change training methods depending on the learning style of different associates
Reflect working for TPS in a positive light and encourage excitement around being an employee of TPS
Able to work independently and is a self-starter
Preferred
Associate's or bachelor's degree preferred
CALP, CAM, or ARM certification preferred
Yardi, RentCafé CRM, and Elise AI experience preferred
Benefits
Medical, dental, and vision
FSA health and dependent care
Group-term life and AD&D
Long-term disability
Voluntary life insurance
Employee assistance program
401(k) with company match
PTO
9 Paid holidays
Bereavement leave
Jury duty leave
Matching gift program up to $500 per year
Continuing education reimbursement
Employee referral bonus
Wine and retail discounts
Gym membership discount
YMCA discount
Discounts at the 5th Avenue Theatre
Company
Tarragon Property Services
Tarragon Property Services is a property management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lori Radniecki
Human Resources Business Partner
Company data provided by crunchbase