Member Service Agent (Member Relations Center) jobs in United States
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Community 1st Credit Union · 3 weeks ago

Member Service Agent (Member Relations Center)

positionOttumwa, IA, USA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Community 1st Credit Union is looking for a reliable Member Service Agent at our Member Relations Center. The successful candidate will play a fundamental role in achieving member satisfaction and revenue growth objectives by providing exceptional service to our diverse membership. Responsibilities include assisting with account opening, transactions, and inquiries over the phone.

CommunitiesFinancial ServicesNon Profit
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Culture & Values

Responsibilities

Deliver exceptional service to our diverse membership by assisting with account opening, transactions and inquiries
Provide friendly, professional, personal service to our members
Maintain strong communication and time management skills
Ensure customer satisfaction-oriented service
Demonstrate attention to detail, mathematical skills, and computer skills

Qualification

Customer serviceCommunication skillsAttention to detailTime managementBanking experience

Required

Strong communication and time management skills
Must be customer satisfaction-oriented
Attention to detail, mathematical skills, and computer skills
High level of accountability, efficiency, and accuracy

Preferred

Previous customer service experience
Banking experience

Benefits

Health Insurance (3 plans)
Dental Insurance
Vision Insurance
Paid Volunteer Time
Paid Vacation
Paid Sick Time
Paid Holiday (11)
Education Reimbursement Program
Flex Spending
Health Reimbursement Arrangement (HRA)
Employee Assistance Program (EAP)
401 (k) Plan – Company Contribution even if you do not participate in plan.
Life Insurance for Employee: 3 times their annual salary
Life Insurance for Spouse: $10,000 policy
Life Insurance for Dependent: $1,000
Short Term Disability
Long Term Disability

Company

Community 1st Credit Union

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Community 1st Credit Union is a nonprofit company that offers financial services.
dateFounded in 1936
location
Ottumwa, Iowa, USA
people-size201-500 employees
web-link
https://www.c1stcreditunion.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Melissa L Beastrom
Chief Strategy & Risk Officer
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Recent News

Corridor Business Journal
Veridian, Community 1st among three Iowa credit unions awarded grants to serve disadvantaged communities
2024-11-07
Morningstar, Inc.
isolved Celebrates Customer Award Winners and Extends 2025 Events to Focus on Regional and Relevant Learning Opportunities for People Heroes and Partners
2024-10-30
Company data provided by crunchbase