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Munson Healthcare · 1 day ago

Patient Access Representative - PRN

Cadillac, MI

Full-time

Onsite

Entry Level

2+ years exp

Munson Healthcare is northern Michigan’s largest healthcare system, providing meaningful work in a scenic environment. The Patient Access Representative will greet and assist patients and families, ensuring a welcoming experience while handling registration responsibilities and maintaining confidentiality of medical information.

Hospital & Health Care

Responsibilities

Greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills

Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes

Acts as a preceptor for new hires to provide all levels of education required for that position

Performs other duties as assigned by the PAS leadership team