Compucom ยท 4 weeks ago
Desktop Tech II
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$18.75/hr - $27.50/hr
1+ years expCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. They are seeking a Level 2 Desktop Technician responsible for providing onsite support to resolve complex technology issues, ensuring the operation of applications and equipment, and acting as a liaison for problem resolution and change management processes.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicates with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Acts as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Works collaboratively with people across the organization
Qualification
Required
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Minimum 1+ year of experience in related field
Desktop and/or Infrastructure support Experience
Account Specific Training or Certification
Technical writing competency
Coding/programming competency
Cloud & SaaS services competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Preferred
Min 1 OEM Per Environment preferred
Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
HP Printer Basics + Printers as assigned preferred
Lexmark Printer Basics + Printers as assigned preferred
Apple MAC Certifications as assigned preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase